Child protection agencies around the country are recognizing that warmlines or helplines offer a proactive option for families seeking supports and services. San Diego is one community that acknowledged the need to do things differently, launching the Family Strengthening and Prevention Initiative (FSPI) in January 2020, a partnership of the County of San Diego’s Child Welfare Services (CWS) and 2-1-1 San Diego aimed at improving families’ access to services and intake decisions, and reducing the number of unsubstantiated reports to the child welfare hotline.

Read the full brief here.